The Municipal Utilities Board of the City of Albertville (MUB) is committed to providing electricity, water and wastewater services during the COVID-19 pandemic.

In accordance with Federal and State recommendations, we have closed our lobby to public access. Our Customer Service Representatives will be available by telephone and MUB drive-thru lanes will remain open during normal business hours for utility service requests and billing payments. In addition, MUB offers several payment options that do not require face-to-face interactions including; bank draft, mail-in, pay by phone, online bill pay, and payment kiosks which are available 24/7. We ask for your patience and understanding during this period. Our personnel are following the CDC guidelines for safe operations and will continue to make every effort to assist you in a timely manner.

Please know that during this unprecedented time we have temporarily suspended service interruptions for non-payment. Usage charges will continue to accrue therefore, we encourage customers to pay as they are able to avoid a large balance on their account. Customers experiencing a financial hardship are encouraged to contact our office about their individual service needs.

Municipal Utilities Board of the City of Albertville

MUB is committed to providing reliable service at a reasonable cost.

Since 1943 the Municipal Utilities Board has been meeting needs of the citizens of Albertville and surrounding areas. From keeping your home comfortable to providing necessary expansion to support industrial and commercial growth, MUB provides the utilities you rely on in your everyday life.
We now offer additional payment options for your convenience: By phone at 1-866-879-1742 or online at

Office Hours: Monday - Friday: 7:00 AM to 4:00 PM
New Service Desk: Monday - Friday: 7:00 AM to 3:30 PM